Energy casino

About Energy Casino

Energy online casino is established in 2013. Its owner is the Probe Investments Ltd Group. Energy is their only brand, and there are no sister casinos. It is the owner of many prestigious awards, such as Malta iGaming Excellence, Global Gaming Awards, and SBC (Sports Bookmaking). It also offers an online shop to gamblers, which you can purchase real world merchandise in exchange for loyalty points. In this Energy casino review, we will take a closer look at all of the casino’s features.

Energy Casino Games Software

Energy is a multi-provider platform, so it does not work with a single provider. It offers sports betting services too, in addition to casino games. Their members get access to the following services: sportsbook, casino, live casino, and virtual sports. The software and infrastructure used to offer these services can work on multiple platforms, desktop and mobile. In other words, no matter which device you are using, you still get the same experience. The website design is modern and practical – there are no navigation problems.

The Game Options of Energy Casino

Their game collection is quite large. It is possible to find the games of the following providers at the website: Green Tube, Netent, Microgaming, Wazdan, Play N Go, UC8, Gamomat, Bally, Extreme Live Gaming, and Evolution Gaming. The last two providers are for the live casino service. In total, members have access to more than 600 games in different categories.

The progressive jackpot collection is quite impressive, and we highly recommend you to try Mega Fortune, Mega Moolah, and Hall of Gods. At the time of this review, the overall jackpot prize was more than 14 million Euros. The majority of the collection can be played on all mobile devices (iOS, Android) without a problem. It is possible to try the games for free too, but this option is only available to members.

The live casino section offers more than 60 games that can be played against real dealers. This is quite a big figure, and you can find a live game to play at any time of the day.

Energy Casino Bonus and Promotions

There are lots of Energy casino bonus campaigns, offered both to new members and current ones. Let’s take a closer look at these bonus offers:

Welcome Bonus

This offer is specific to new members. It simply matches the first deposit amount 100%, up to 200 EUR. (For some reason, this limit is 100 EUR for customers from Greece and Portugal.) This welcome package does not require to use an Energy promo code. The terms and conditions of this bonus are:

• You must make a 10 EUR minimum deposit.
• The bonus will be credited to your account immediately and automatically as soon as the deposit is completed. However, in order to withdraw it, you must complete a 25x playthrough requirement. This means wagering the bonus amount 25 times is needed. So, for example, if your bonus is 100 EUR, you must wager 2.500 EUR first.
• You have a month (30 days) to complete the requirement. If you fail to do so, the bonus gets deleted from your account.
• Until the requirement is complete, your maximum bet amount is limited to 5 EUR in all games.

Reload Bonus

Energy online casino awards your second deposit with a 50% reload bonus, up to 200 EUR. If your second deposit is at least 10 EUR, you will be able to benefit from this promo. However, this time the rate of the withdrawal requirement is 30x.

Weekly Tournament

Weekly tournaments are among the Energy promotions. Every week, a different slot game is selected, and the top 10 winners of the tournament are awarded “super energy spins”. These are free spins that can be used on a couple of slot machines. Winnings from these spins are subject to a 15x turnover requirement.

Energy casino does not have a VIP club, but every member can earn “energy points”. Each 5 EUR bet awards 1 Energy Point (EP). Once you collect 100 EP, you can convert them to 1 EUR and use to play games. In addition, you can shop from “Energy Shop” with your EP and buy free spins & merchandise. It is even possible to purchase a cruise trip. Note that there is a couple of bonuses offered to sports bettors too, but we did not evaluate them in this review.

Security and Fairness

Energy online casino is audited on a constant basis, but the results are not publicly announced. So we know that the games are fair, but we do not know their RTP rates. Nevertheless, Energy is a triple licensed casino, and you can be sure that the games are fair. We played a lot of games during our review, and we were able to see their RTP rates on their paytables too.
Energy online casino is licensed by the Malta Gambling Authority, United Kingdom Gambling Commission, and Netherlands Antilles. A triple licensed casino is a rare thing to see, and it offers the maximum level of reliability.

In terms of security, Energy online casino secures its every page with 128-bit SSL encryption, provided by Global Sign. It also complies with all the latest cybersecurity standards in the industry. You can be sure that your money is in good hands.

Deposit & Withdraw & Banking Methods

Energy casino supports only one base currency: EUR.  Members are able to see their balances in other currencies, but the payments will always be made in EUR. So if you are using a different currency, note that there may be some financial losses due to exchange rates. These are the payment methods supported by Energy:
Credit cards (VISA and MasterCard), Skrill, Neteller, QIWI, Yandex Money, Paysafe Card, Zimpler, Moneta.Ru, EPS, Euteller, Trustly, Klarna, Entropay, TSI, and MultiBanco.
Energy withdrawal time depends on the chosen method, but on average, we can say that it is:

• 24 hours for e-wallets
• 1 – 3 business days for credit cards
• 5 – 7 business days for bank transfers.

Our withdrawal tests made for this review also confirm these periods. In addition, these are the most important things you need to know about Energy online casino payments:

• You cannot withdraw until you wager the initial deposit amount once. This is a general limitation that affects all customers.
• The minimum withdrawal amount is 20 EUR. (5.000 EUR is the maximum daily withdrawal limit.)
• Every week, the first withdrawal is free of charge. However, if you make more than one withdrawal within the same week, the next ones will be subject to a (fixed) 5 EUR fee.
• As it is almost always the case, you will also need to verify your identity before a withdrawal.

Energy Casino Mobile Compatibility

Mobile compatibility is an important part of our reviews, as most of the players prefer to use their mobile devices to gamble. In this regard, Energy casino offers a very satisfying experience. There is no separate mobile app to install, but the casino website is encoded with HTML5. This means it offers the same features and performance on any platform. Just visit the homepage of the casino with your portable device, and the mobile version of the site will be automatically loaded. You can play games, manage your account, and reach customer support – basically, you can do all the things you were doing on the desktop platform. The page loading speeds are satisfactory enough, and all major mobile operating systems (iPhone, Android, Windows Phone) are supported. The design of the mobile website is also very modern and practical.

How to Reach Energy Casino Support?

A lot of reviews on the internet agree that Energy casino offers an excellent customer support service, and this is our conclusion too. To reach their customer support, start by clicking on the “help” button that is located at the upper right corner of every page. Once you do that, the following support options will be offered on a separate page:

• Live Chat: You can contact a real customer representative 7/24, via the live chat option. Moreover, this service is provided in 11 languages. After choosing your language, provide your username and email. A real support agent will join the chat in a couple of minutes.
• Email: The email address is support@energycasino.com. You can also use the web form to send an email.
• Telephone Support: There are two phone numbers you can call: +44 203 608 6491 and +356 9994 5112. Note that while telephone support is available all week, it only works between 9:00 – 00:00 CEST. (During the weekend, this is 13:00-21:00 CEST.)
• Lastly, you can use this postal address to reach the Energy online casino support team: No.2, Geraldu Farrugia Street, Zebbug, ZBG 4351, Malta

The fastest method is the live chat, as can be expected. Phone support comes next. All support emails are answered within 24 hours.

Conclusion

Energy is one of the best online casinos for real money gambling. It offers the security of triple licenses and a very large collection of games. The fact that it has an on-site store is also a big plus. Energy casino should be one of your first choices if you are looking for a safe, fair, and secure place to gamble.